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PAC Privacy Policy

PAC takes seriously your rights with regard to how your personal information is handled. During the course of our activities we will collect, store and process personal information about our staff, and service users, and we recognise the need to treat it in an appropriate and lawful manner.

Personal information is defined as:

  • Information/data which relates to a living individual who can be identified from the data or other information/data that PAC holds.
  • This could be single elements or a combination e.g. names, addresses, occupation, date of birth could also include opinions about them and intentions towards them.

Sensitive Personal Information/Data is defined as:

  • Information relating to physical or mental health, racial or ethnic origin, political opinions, trade union membership, sexual life, criminal allegations or record.

Anonymised Information/Data is defined as:

  • Data from which the individual cannot be identified by the recipient of the information.

How information will be used:

If you are referred to our services your information will only be used to decide if you (and/or your family) would benefit from help and support and to provide that support. If you are getting in touch with us for a different reason your information will only be used to respond appropriately. Your information will be held in a safe place and will not be shared with others unless they have a legal power to see it.

Where appropriate we will:

  • Ask for permission for staff at PAC to contact relevant agencies in connection with your request for  support.
  • Ask for permission for agencies receiving an information sharing request from PAC to share information they have about you with PAC.

We will assume that your consent for information sharing will continue during your support / engagement with us unless you tell us otherwise.

  • Ask for permission for PAC to share your information with our funders in order to provide you with support / services / employment.

Information may be shared without your permission (through the Children Act 2004, Children Act 1989, The Human Rights Act 1998 and the Mental Capacity Act 2005) if:

  • Someone is being harmed or may be harmed in the future.
  • The information may help to stop or solve a crime


  • PAC premises are routinely monitored with CCTV in the communal and external areas in order to prevent crime and keep people safe. Images are stored securely and are accessible only to PAC staff. We are required to share CCTV footage with the Police should they request it in connection with their duties.

Children’s Data

When PAC works with children under the age of 16, or for those who are 18 with a registered disability, we will always request consent of a parent to collect and share the personal information required to provide support. We will also ensure that information about how we will use personal information is clearly explained to the child as well as to the parent in an age appropriate manner.
Where a young person under 16 makes a request for support and does not want their parents notifying of their request, a Fraser Guidelines Assessment will be undertaken with reference to Gillick Competency. An offer of support will then be authorised by a member of staff with the training and authority to do so.
As described above, information may be shared without parental consent if:

  • Someone is being harmed or may be harmed in the future.
  • The information may help to stop or solve a crime

How long your information is stored

PAC will only store information for as long as is legally required or in situations where there is no legal retention period we will follow established best practice. At the end of the retention period electronical data (maximum 6 years) will be deleted and any physical files will be confidentially disposed of. Your information will only be accessible by PAC staff on a need to know basis and on some occasions by our ICT support organisations (who are contractually required to maintain your confidentiality). Your data will not be stored outside the European Economic area and it will be stored and used in accordance with the Data Protection Act 1998.

Promotional Material

We recognise that for many people, their involvement with PAC is private and confidential. We will not use images, sounds or footage of you in our publicity material or on our social media accounts without your explicit permission.


Information you give us about yourself and your child will be held securely. You have the right to remove consent at any point. If you do remove consent to share your and your child’s information then PAC may not be able to provide a service to you and/or your child. To remove consent you must contact the project manager in writing at

I give permission for;

-PAC to securely store and use the information I provide about myself, my child (and others) in order to provide appropriate support

-Staff at PAC to contact relevant agencies in connection with support and in connection with the outcome of this live chat

-Agencies receiving an information sharing request from PAC to share information they have about me and my child with PAC.  I also give permission for this contact to continue to assist with any support during my time receiving support from PAC

-PAC to share my/my child’s information with their funders in order to provide this support

I understand that;

-In the event that I or my children are assessed to be at risk of harm, information about me can be shared without my permission.

-I am able to post photos but I understand these must not be explicit images or show intimate areas.

**If you are under 16 the live chat worker will ask you a set of questions before an offer of support through live chat can be made**

Your Rights

Due to the sensitive nature of the support PAC provides we are only able to respond to Subject Access Requests from current or former service users (including people who have been referred / applied, but did not go onto receive support/services/employment). If you would like to request a copy of the information PAC holds on you then please make your request in writing to the project manager at If at any point you believe the information we process on you is incorrect you can request to see it and even have it corrected or deleted. You also have the right to opt out of PAC receiving or holding your personal identifiable information. The process for opting out is to put your request in writing to Where possible we will seek to comply with your request, however there are occasions where we will have a legal duty to share information, for example for safeguarding or criminal issues. We may also need to hold or process information in order to maintain the safety of the project and/or our service users. You have the right to remove your consent from support and any other PAC service at any point. If you do remove your consent to share your information then PAC may not be able to provide a service to you. To remove your consent you must contact the project manager in writing at If you wish to raise a complaint on how we have handled your personal data, you can contact the project manager who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).